TERMS & CONDITIONS

EFTPOS

Minimum Eftpos is $20, we do accept Visa and Mastercard (we do not accept American Express)

 

BIRTHDAY EMAIL

Birthday emails will be sent only to the clients that have given their email addresses at the time of consultation.

A 50% birthday voucher is only available for the client that has received the email.

Facials that can be used with this voucher are;

Booster Facial and Microdermabrasion (this does not include corrective serum infusion).

A birthday voucher is valid for 30days from the day you receive the email. 

 

 

AFTER-HOURS

Wednesday and Thursday after 5:00 pm are only by appointment.

Voice messages made over the weekend/ days off or after working hours will be returned the following working day.

Clients may also email clinic in regards to booking appointment.

If you would like to know our recent specials please like and follow us on Facebook and Instagram.

 


THE TEAM AT VIVA

We always try to offer our clients the very best service and in keeping with this we are able to send an SMS reminder to your mobile phone a day prior to your appointment. You can simply text back 'Y' for yes or 'N' for no to keep or cancel your appointment.

 

If you are busy and unable to give us a call you can email Viva on viva@outlook.com.au and will return your email ASAP. Please enjoy this extra level of service.

Viva Laser & Skin Clinic has 'no refund' policy on purchases if you simply change your mind.

 

  • Treatments/services are not transferable to other individuals.

  • We require at least 24 hours’ notice to be given for any appointment cancellation.

  • Please arrive at your appointment 10 minutes before the allocated time slot

  • To secure a Saturday or late night appointment a $50 deposit is required for all facials, lash lifts, and long laser treatments.

  • No shows or late cancellations will lose their $50 deposit.

  • In the case of prepaid treatments, the treatment will be forfeited.

  • Refunds will be provided where required under the Australian Consumer Law.

 

PRE-PAID TREATMENTS

If you pre-pay for treatments you will save an amount according to the pre-payment schedule. There is no refund on pre-pays and they are not transferable to other individuals, treatment areas or clinics.

 

GIFT VOUCHERS

Terms and Conditions:
Treat the gift voucher like cash. Defaced, mutilated, altered, lost or stolen cards will not be replaced, refunded or redeemed. Gift Card is redeemable for beauty services only (no products); Not redeemable for cash; Must be redeemed before the expiry date shown on the card (3-year expiry from date of purchase); will be void and may not be redeemed after expiry date; Cash will not be given for any unused balance. Gift cards that are excluded from complying with the 3-year laws are any gift card supplied as part of a temporary marketing promotion as a bonus to the purchase of a good or service which is only valid for 6 months from the purchased date. Unused balance on expiry of this card will not be refunded or credited. Purchases exceeding available balance require difference paid by other methods. We reserve the right to change any terms and contained in these Terms of Use at any time.

 

CHILDREN

Electrical equipment, hot wax, steam and other dangers in the treatment rooms to be too high for children not under close and direct supervision by their parent.

At Viva Laser & Skin Clinic, we adhere to strict Occupational Health and Safety procedures.

We have assessed the risk reason we do not permit children in the treatment rooms.

Children must be supervised by an adult at all times and remain in the waiting area.

We appreciate your respect for this policy and our priority is your children’s safety.